The second-hand marketplace Shoppers Share Frustration Over Sizing Changes
Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.
The popular resale platform has altered its size classifications for women's and children's garments but did not contact all shoppers about the modification.
Digital Channels Backlash
Many shoppers and sellers are posting online claiming that product pages now present an altered size classification compared to what was initially listed as a result of the reclassification.
The company said the updated approach better aligns with other platforms.
It has advised users to examine their items and manually change the size where appropriate, which has left users frustrated.
Sizing System Changes
Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The updated approach includes a letter and a range like S/UK 8-10.
With some products, the size labels have been reassigned - for example a size L was previously a 12 but is now a UK 16-18.
User Experiences
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, stated items she posted on Vinted with size 14 labels were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.
Necessary Adjustments
A different user, from Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and Vinted sales have been crucial following partial earnings loss," she stated.
Platform Context
The service features exceeding 100 million shoppers, comprising 18 million UK members.
It has become a favored option compared to resale services such as eBay and Depop.
This is not the initial instance where an unanticipated change within the service has received backlash: last year, Vinted reversed a change to its shipping options due to shopper criticism.
